Return Policy

At Miya Matcha, we take great care in delivering premium-quality matcha and accessories. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

Due to hygiene and food safety regulations, we do not accept returns for:

• Opened matcha products
• Any consumable items that have been used or opened

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will offer a replacement or full refund at no additional cost.

Refunds

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund
• If approved, refunds will be processed within 5–10 business days
• Refunds will be issued to your original method of payment

Exchanges

We only replace items if they are damaged or defective.
If you need an exchange, please contact us.

Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective or incorrect
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

Late or Missing Refunds

If you haven’t received your refund yet:

• First check your bank account again
• Then contact your payment provider
• If you still have not received your refund, please contact us

Contact Us

For any return or refund inquiries:

Email: hellomiyamatcha@gmail.com
Address: Rue des Fahys 223, 2000 Neuchâtel, Switzerland